Shipping policy

Shipping options and charges

Available shipping destinations, methods, and charges are displayed at checkout before you pay. Free-shipping eligibility depends on the shipping option and your order total. Review your final shipping charge at checkout, including after any discounts.

Delivery estimates

For the KneeHaven Heated Knee Massager, our current estimated delivery time is approximately eight days after placing your order. This is an estimate, not a guaranteed delivery date. Processing, carrier delays, holidays, and your delivery address can affect arrival times. If checkout displays an estimate, please review it before ordering.

Tracking your order

We will email your tracking information when your order ships. Tracking updates may take time to appear after the carrier receives the shipment.

Address changes and delivery issues

Please check your delivery address before placing your order. If you need to correct it, email support@kneehaven.shop promptly with your order number. Changes may not be possible after shipping. If your package is delayed, damaged, or marked delivered but cannot be found, contact us so we can help investigate.

Returns

Returns are covered by our return and refund policy. Contact support@kneehaven.shop before sending an item back so we can provide return instructions.

Contact

For shipping questions, email support@kneehaven.shop with your order number.