Refund policy

30-day comfort guarantee

At Kneehaven Shop, you can try your KneeHaven Heated Knee Massager for 30 days after delivery. If you are not satisfied, contact us within that period to arrange a return for a full refund of the product price. The product may have been used as intended during the trial, including if it was purchased on sale.

How to request a return

Email support@kneehaven.shop with your order number or proof of purchase and the reason for your return. We will provide return instructions and the correct return address. Please contact us before sending your item back. Include the massager and any accessories supplied with it, and pack them securely.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, email support@kneehaven.shop as soon as possible with your order number and photos so we can help resolve the issue.

Refunds

Once we receive and inspect your return, we will notify you and issue an eligible refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact support@kneehaven.shop.

Cancellations and exchanges

To request a cancellation or exchange, email support@kneehaven.shop promptly. Cancellations may not be possible once an order has shipped. We will explain the available options for your order.

European Union cancellation rights

If your order is shipped into the European Union, you may have the right to cancel your purchase within 14 days of delivery without giving a reason, subject to applicable law. Contact support@kneehaven.shop to exercise this right. This does not affect our 30-day comfort guarantee.

This policy does not limit any rights you may have under applicable consumer protection laws.